Starfile / Louisiana

Heritage Manor Health & Rehab

2575 Airline Drive, Bossier City, LA 71111 · CCN 195323

Inspection history vs Louisiana & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

Cycle 1 deficiencies by category

Staffing (hours per resident per day)

Fines & penalties

Total fines

$73,487

Number of fines

1

Number of penalties

1

Payment denials

0

Inspection citations (66)2 immediate jeopardy

1. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2026-01-07 · Health · corrected 2026-02-06

   Potential for more than minimal harm

2. EF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-12-16 · Health · corrected 2026-01-16

   Potential for more than minimal harm

3. DF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-12-16 · Health · corrected 2026-01-16

   Potential for more than minimal harm

4. DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2025-12-16 · Health · corrected 2026-01-16

   Potential for more than minimal harm

5. EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-12-16 · Health · corrected 2026-01-16

   Potential for more than minimal harm

6. EF0552Ensure that residents are fully informed and understand their health status, care and treatments.2025-08-07 · Health · corrected 2025-09-12

   Potential for more than minimal harm

7. EF0558Reasonably accommodate the needs and preferences of each resident.2025-08-07 · Health · corrected 2025-09-12

   Potential for more than minimal harm

8. DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2025-08-07 · Health · corrected 2025-09-12

   Potential for more than minimal harm

9. EF0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.2025-08-07 · Health · corrected 2025-09-12

   Potential for more than minimal harm

10. EF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

11. EF0641Ensure each resident receives an accurate assessment.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

12. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

13. EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

14. EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

15. EF0695Provide safe and appropriate respiratory care for a resident when needed.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

16. EF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

17. EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

18. EF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

19. EF0759Ensure medication error rates are not 5 percent or greater.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

20. EF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

21. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

22. EF0880Provide and implement an infection prevention and control program.2025-08-07 · Health · corrected 2025-09-12

    Potential for more than minimal harm

23. EF0908Keep all essential equipment working safely.2025-06-12 · Health · corrected 2025-07-18

    Potential for more than minimal harm

24. EF0637Assess the resident when there is a significant change in condition2025-05-28 · Health · corrected 2025-06-19

    Potential for more than minimal harm

25. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-05-28 · Health · corrected 2025-06-19

    Potential for more than minimal harm

26. EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2025-05-28 · Health · corrected 2025-06-19

    Potential for more than minimal harm

27. EF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-05-07 · Health · corrected 2025-05-08

    Potential for more than minimal harm

28. EF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2025-05-07 · Health · corrected 2025-05-08

    Potential for more than minimal harm

29. DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2025-04-10 · Health · corrected 2025-04-03

    Potential for more than minimal harm

30. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-04-10 · Health · corrected 2025-05-23

    Potential for more than minimal harm

31. EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-04-10 · Health · corrected 2025-05-23

    Potential for more than minimal harm

32. EF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-04-10 · Health · corrected 2025-05-23

    Potential for more than minimal harm

33. EF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2025-04-10 · Health · corrected 2025-05-23

    Potential for more than minimal harm

34. FF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2025-04-10 · Health · corrected 2025-05-29

    Potential for more than minimal harm

35. FF0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.2025-04-10 · Health · corrected 2025-05-23

    Potential for more than minimal harm

36. EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-04-10 · Health · corrected 2025-05-23

    Potential for more than minimal harm

37. EF0880Provide and implement an infection prevention and control program.2025-04-10 · Health · corrected 2025-05-23

    Potential for more than minimal harm

38. EF0568Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.2024-12-19 · Health · corrected 2025-01-31

    Potential for more than minimal harm

39. EF0558Reasonably accommodate the needs and preferences of each resident.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

40. EF0565Honor the resident's right to organize and participate in resident/family groups in the facility.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

41. EF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

42. EF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

43. EF0606Not hire anyone with a finding of abuse, neglect, exploitation, or theft.2024-07-16 · Health · corrected 2024-09-30

    Potential for more than minimal harm

44. DF0641Ensure each resident receives an accurate assessment.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

45. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

46. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

47. EF0692Provide enough food/fluids to maintain a resident's health.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

48. EF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

49. EF0695Provide safe and appropriate respiratory care for a resident when needed.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

50. EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

51. EF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

52. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

53. EF0868Have the Quality Assessment and Assurance group have the required members and meet at least quarterly2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

54. EF0880Provide and implement an infection prevention and control program.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

55. EF0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.2024-07-16 · Health · corrected 2024-08-30

    Potential for more than minimal harm

56. KF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-05-24 · Health · corrected 2024-06-08

    Immediate jeopardy

57. KF0835Administer the facility in a manner that enables it to use its resources effectively and efficiently.2024-05-24 · Health · corrected 2024-06-08

    Immediate jeopardy

58. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-08-23 · Health · corrected 2023-10-20

    Potential for more than minimal harm

59. DF0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.2023-08-23 · Health · corrected 2023-10-20

    Potential for more than minimal harm

60. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-08-23 · Health · corrected 2023-10-20

    Potential for more than minimal harm

61. EF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-08-23 · Health · corrected 2023-10-20

    Potential for more than minimal harm

62. EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2023-08-23 · Health · corrected 2023-10-20

    Potential for more than minimal harm

63. DF0730Observe each nurse aide's job performance and give regular training.2023-08-23 · Health · corrected 2023-10-20

    Potential for more than minimal harm

64. DF0868Have the Quality Assessment and Assurance group have the required members and meet at least quarterly2023-08-23 · Health · corrected 2023-10-20

    Potential for more than minimal harm

65. EF0908Keep all essential equipment working safely.2023-08-23 · Health · corrected 2023-10-20

    Potential for more than minimal harm

66. EF0919Make sure that a working call system is available in each resident's bathroom and bathing area.2023-08-23 · Health · corrected 2023-10-20

    Potential for more than minimal harm

Ownership

Other facilities in Bossier City

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.