WILLOWS OF NEW CASTLE
1023 N 20TH ST, NEW CASTLE, IN 47362 · CCN 155089
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- Government - County
- Certified beds
- 95
- Avg residents/day
- 53.9
- Phone
- 7655299694
Inspection history vs Indiana & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Indiana avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-03-14 | 4 | 7.6 | 9.5 | -3.6 better |
| 2 | 2024-01-29 | 13 | 7.9 | 9.8 | +5.1 worse |
| 3 | 2022-11-03 | 3 | 8.8 | 9.3 | -5.8 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 3 |
| Resident rights | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.26 | 59.6% |
| RN staffing (reported) | 0.42 | 66.7% |
| Total nurse staffing (adjusted) | 3.76 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Inspection citations (20)1 actual harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-07-28 · Health
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2025-03-14 · Health · corrected 2025-04-04
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-03-14 · Health · corrected 2025-04-04
Potential for more than minimal harm
- DF0791Provide or obtain dental services for each resident.2025-03-14 · Health · corrected 2025-04-04
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-01-09 · Health · corrected 2025-02-07
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-01-09 · Health · corrected 2025-02-07
Potential for more than minimal harm
- DF0554Allow residents to self-administer drugs if determined clinically appropriate.2024-01-29 · Health · corrected 2024-02-09
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2024-01-29 · Health · corrected 2024-02-09
Potential for more than minimal harm
- DF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2024-01-29 · Health · corrected 2024-02-09
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-01-29 · Health · corrected 2024-02-09
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2024-01-29 · Health · corrected 2024-02-09
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-01-29 · Health · corrected 2024-02-09
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-01-29 · Health · corrected 2024-02-09
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-01-29 · Health · corrected 2024-02-09
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-01-29 · Health · corrected 2024-02-09
Actual harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-01-29 · Health · corrected 2024-02-09
Potential for more than minimal harm
- DF0909Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.2024-01-29 · Health · corrected 2024-02-09
Potential for more than minimal harm
- EF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2022-11-03 · Health · corrected 2022-11-21
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2022-11-03 · Health · corrected 2022-11-21
Potential for more than minimal harm
- DF0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.2022-11-03 · Health · corrected 2022-11-21
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| HENRY COUNTY MEMORIAL HOSPITAL | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2012-01-01 |
| NEW CASTLE IN OPCO, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-07-01 |
| FRANKEL, ISRAEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-01-08 |
| DYNES, SHELDON | Individual | CORPORATE DIRECTOR | — | 2012-01-01 |
| PIDGEON, JOHN | Individual | CORPORATE DIRECTOR | — | 2012-01-01 |
| SHORE, MARION | Individual | CORPORATE DIRECTOR | — | 2012-01-01 |
| WARE, DEBORAH | Individual | CORPORATE DIRECTOR | — | 2021-08-27 |
| RING, BRIAN | Individual | CORPORATE OFFICER | — | 2022-08-01 |
Other facilities in NEW CASTLE
| Name | Overall | Beds |
|---|---|---|
| WATERS OF NEW CASTLE, THE | ★★★★☆ | 66 |
| HICKORY CREEK AT NEW CASTLE | ★★★★☆ | 36 |
| GLEN OAKS HEALTH CAMPUS | ★★★★☆ | 68 |
| STONEBROOKE REHABILITATION CENTER | ★★★☆☆ | 117 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.