ARC AT NORMAL
509 NORTH ADELAIDE, NORMAL, IL 61761 · CCN 145732
Abuse icon
Ratings
- Overall
- ★★☆☆☆ 2
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- For profit - Limited Liability company
- Certified beds
- 141
- Avg residents/day
- 111.0
- Phone
- 3094527468
Inspection history vs Illinois & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Illinois avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-02-21 | 20 | 12.2 | 9.5 | +7.8 worse |
| 2 | 2024-01-25 | 11 | 12.7 | 9.8 | -1.7 better |
| 3 | 2022-12-15 | 46 | 13.1 | 9.3 | +32.9 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 6 |
| Quality of life and care | 7 |
| Resident assessment and care planning | 3 |
| Resident rights | 2 |
| Nutrition and dietary | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 2.97 | 39.3% |
| RN staffing (reported) | 0.50 | 8.3% |
| Total nurse staffing (adjusted) | 2.27 | — |
Fines & penalties
- Total fines
- $164,380
- Number of fines
- 4
- Number of penalties
- 7
- Payment denials
- 3
Chain
- Chain
- ARCADIA CARE
- Facilities in chain
- 21
- Chain avg overall
- 1.80 / 5
Inspection citations (77)10 actual harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-12-09 · Health · corrected 2025-12-19
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-09-21 · Health · corrected 2025-09-29
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-09-21 · Health · corrected 2025-09-29
Potential for more than minimal harm
- EF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-09-05 · Health · corrected 2025-09-12
Potential for more than minimal harm
- EF0641Ensure each resident receives an accurate assessment.2025-09-05 · Health · corrected 2025-09-12
Potential for more than minimal harm
- EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-09-05 · Health · corrected 2025-09-14
Potential for more than minimal harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-06-25 · Health · corrected 2025-06-26
Potential for more than minimal harm
- GF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-06-13 · Health · corrected 2025-06-14
Actual harm
- GF0697Provide safe, appropriate pain management for a resident who requires such services.2025-06-13 · Health · corrected 2025-06-14
Actual harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-05-27 · Health · corrected 2025-06-03
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-05-27 · Health · corrected 2025-06-03
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-05-20 · Health · corrected 2025-06-02
Potential for more than minimal harm
- GF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-05-20 · Health · corrected 2025-05-23
Actual harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-05-12 · Health · corrected 2025-05-15
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-02-21 · Health · corrected 2025-03-07
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-02-21 · Health · corrected 2025-03-10
Actual harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-02-21 · Health · corrected 2025-03-10
Potential for more than minimal harm
- EF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2025-02-21 · Health · corrected 2025-02-24
Potential for more than minimal harm
- FF0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.2025-02-21 · Health · corrected 2025-03-12
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-02-21 · Health · corrected 2025-02-25
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-12-12 · Health · corrected 2024-12-13
Potential for more than minimal harm
- GF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-06-27 · Health · corrected 2024-07-08
Actual harm
- DF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2024-06-27 · Health · corrected 2024-07-08
Potential for more than minimal harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-04-30 · Health · corrected 2024-05-06
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-02-01 · Health · corrected 2024-02-08
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-01-25 · Health · corrected 2024-01-30
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2024-01-25 · Health · corrected 2024-01-30
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-01-25 · Health · corrected 2024-01-30
Potential for more than minimal harm
- EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-01-25 · Health · corrected 2024-01-30
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-01-25 · Health · corrected 2024-01-30
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-01-25 · Health · corrected 2024-01-30
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-01-25 · Health · corrected 2024-01-30
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-11-11 · Health · corrected 2023-11-16
Potential for more than minimal harm
- GF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2023-11-11 · Health · corrected 2023-11-16
Actual harm
- DF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2023-11-11 · Health · corrected 2023-11-16
Potential for more than minimal harm
- DF0760Ensure that residents are free from significant medication errors.2023-11-11 · Health · corrected 2023-11-16
Potential for more than minimal harm
- EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-08-14 · Health · corrected 2023-08-25
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-08-10 · Health · corrected 2023-08-29
Potential for more than minimal harm
- DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2023-08-10 · Health · corrected 2023-08-29
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2023-08-10 · Health · corrected 2023-08-29
Potential for more than minimal harm
- DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2023-08-10 · Health · corrected 2023-08-29
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2023-08-10 · Health · corrected 2023-08-29
Potential for more than minimal harm
- EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2023-08-10 · Health · corrected 2023-08-29
Potential for more than minimal harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-08-02 · Health · corrected 2023-08-10
Potential for more than minimal harm
- EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-07-21 · Health · corrected 2023-08-10
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-07-21 · Health · corrected 2023-08-29
Potential for more than minimal harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-07-21 · Health · corrected 2023-08-10
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-07-21 · Health · corrected 2023-08-10
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-06-28 · Health · corrected 2023-07-13
Actual harm
- GF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-05-16 · Health · corrected 2023-06-03
Actual harm
- EF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2023-05-16 · Health · corrected 2023-06-03
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2023-05-16 · Health · corrected 2023-06-03
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2023-05-16 · Health · corrected 2023-06-03
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-05-16 · Health · corrected 2023-06-03
Potential for more than minimal harm
- EF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-04-04 · Health · corrected 2023-04-12
Potential for more than minimal harm
- EF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2023-04-04 · Health · corrected 2023-04-12
Potential for more than minimal harm
- EF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2023-04-04 · Health · corrected 2023-04-12
Potential for more than minimal harm
- EF0610Respond appropriately to all alleged violations.2023-04-04 · Health · corrected 2023-04-12
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-03-09 · Health · corrected 2023-03-22
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-03-09 · Health · corrected 2023-03-22
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2022-12-15 · Health · corrected 2023-02-03
Potential for more than minimal harm
- DF0602Protect each resident from the wrongful use of the resident's belongings or money.2022-12-15 · Health · corrected 2023-01-18
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-12-15 · Health · corrected 2023-01-18
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-12-15 · Health · corrected 2023-02-03
Potential for more than minimal harm
- GF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2022-12-15 · Health · corrected 2023-01-18
Actual harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2022-12-15 · Health · corrected 2023-02-03
Potential for more than minimal harm
- DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2022-12-15 · Health · corrected 2023-02-03
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-12-15 · Health · corrected 2023-01-18
Actual harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2022-12-15 · Health · corrected 2023-01-18
Potential for more than minimal harm
- EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2022-12-15 · Health · corrected 2023-01-18
Potential for more than minimal harm
- EF0759Ensure medication error rates are not 5 percent or greater.2022-12-15 · Health · corrected 2023-02-03
Potential for more than minimal harm
- EF0760Ensure that residents are free from significant medication errors.2022-12-15 · Health · corrected 2023-02-03
Potential for more than minimal harm
- DF0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.2022-12-15 · Health · corrected 2023-01-18
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-12-15 · Health · corrected 2023-01-18
Potential for more than minimal harm
- DF0847Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.2022-12-15 · Health · corrected 2023-01-18
Potential for more than minimal harm
- FF0868Have the Quality Assessment and Assurance group have the required members and meet at least quarterly2022-12-15 · Health · corrected 2023-01-18
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2022-12-15 · Health · corrected 2023-01-18
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| ARCADIA CARE MANAGEMENT LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-07-01 |
| CHRISTENSEN, KAREN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-07-01 |
| HOUSTON, BRANDON | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-07-01 |
| LAU, DANIEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-07-01 |
| MCCLURE, MICHELLE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-07-01 |
| SEITLER, DOVID | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-07-01 |
| SPECTOR, JENNIFER | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-07-01 |
| TUROFSKY, STEVEN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-07-01 |
| WILHELM, NAFTALI | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-07-01 |
Other facilities in NORMAL
| Name | Overall | Beds |
|---|---|---|
| MCLEAN COUNTY NURSING HOME | ★★☆☆☆ | 148 |
| LOFT REHAB & NURSING OF NORMAL | ★☆☆☆☆ | 116 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.