COOK WILLOW HEALTH & REHABILITATION CENTER, INC.
81 HILLSIDE AVENUE, PLYMOUTH, CT 06782 · CCN 075349
Ratings
- Overall
- ★★★★★ 5
- Health inspection
- ★★★★☆ 4
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★★☆ 4
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 60
- Avg residents/day
- 50.2
- Phone
- 8602838208
Inspection history vs Connecticut & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Connecticut avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-09-12 | 9 | 13.3 | 9.5 | -4.3 better |
| 2 | 2024-02-06 | 10 | 13.2 | 9.8 | -3.2 better |
| 3 | 2021-11-22 | 3 | 8.6 | 9.3 | -5.6 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 2 |
| Quality of life and care | 1 |
| Resident assessment and care planning | 2 |
| Resident rights | 1 |
| Nutrition and dietary | 1 |
| Administration | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.15 | 45.6% |
| RN staffing (reported) | 0.95 | 25.0% |
| Total nurse staffing (adjusted) | 4.34 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Inspection citations (22)
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-09-12 · Health · corrected 2025-10-22
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2025-09-12 · Health · corrected 2025-10-22
Potential for more than minimal harm
- CF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-09-12 · Health · corrected 2025-10-22
Potential for minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-09-12 · Health · corrected 2025-10-22
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2025-09-12 · Health · corrected 2025-10-22
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-09-12 · Health · corrected 2025-10-22
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-09-12 · Health · corrected 2025-10-22
Potential for more than minimal harm
- DF0849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.2025-09-12 · Health · corrected 2025-10-22
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2025-09-12 · Health · corrected 2025-10-22
Potential for more than minimal harm
- BF0570Assure the security of all personal funds of residents deposited with the facility.2024-02-06 · Health · corrected 2024-03-19
Potential for minimal harm
- BF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-02-06 · Health · corrected 2024-03-19
Potential for minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-02-06 · Health · corrected 2024-03-19
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-02-06 · Health · corrected 2024-03-19
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-02-06 · Health · corrected 2024-03-19
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-02-06 · Health · corrected 2024-03-19
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-02-06 · Health · corrected 2024-03-19
Potential for more than minimal harm
- BF0730Observe each nurse aide's job performance and give regular training.2024-02-06 · Health · corrected 2024-03-19
Potential for minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-02-06 · Health · corrected 2024-03-19
Potential for more than minimal harm
- DF0919Make sure that a working call system is available in each resident's bathroom and bathing area.2024-02-06 · Health · corrected 2024-03-19
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2021-11-22 · Health · corrected 2021-12-29
Potential for more than minimal harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2021-11-22 · Health · corrected 2021-12-29
Potential for more than minimal harm
- BF0641Ensure each resident receives an accurate assessment.2021-11-22 · Health · corrected 2021-12-29
Potential for minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| MACDONALD, SUSAN | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 1975-07-01 |
| LE CLAIR, JENNESA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 1989-03-18 |
| MACDONALD, SUSAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 1975-07-01 |
| OH, JONG GIL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2007-05-01 |
| MACDONALD, SUSAN | Individual | CORPORATE DIRECTOR | — | 1975-07-01 |
| LE CLAIR, JENNESA | Individual | CORPORATE OFFICER | — | 1989-03-18 |
| MACDONALD, SUSAN | Individual | CORPORATE OFFICER | — | 1975-07-01 |
| MACDONALD, WALTER | Individual | CORPORATE OFFICER | — | 1990-01-15 |
Other facilities in PLYMOUTH
| Name | Overall | Beds |
|---|
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.