COMPLETE CARE AT GLENDALE
4 HAZEL AVE, NAUGATUCK, CT 06770 · CCN 075240
Ratings
- Overall
- ★★★★☆ 4
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★★★★ 5
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 120
- Avg residents/day
- 114.7
- Phone
- 2037231456
Inspection history vs Connecticut & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Connecticut avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-01-26 | 13 | 13.3 | 9.5 | -0.3 better |
| 2 | 2021-08-31 | 5 | 13.2 | 9.8 | -8.2 better |
| 3 | 2019-04-30 | 11 | 8.6 | 9.3 | +2.4 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 1 |
| Quality of life and care | 4 |
| Resident assessment and care planning | 2 |
| Nursing and physician services | 1 |
| Resident rights | 1 |
| Nutrition and dietary | 1 |
| Pharmacy service | 2 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.30 | 33.9% |
| RN staffing (reported) | 0.55 | 21.1% |
| Total nurse staffing (adjusted) | 3.02 | — |
Fines & penalties
- Total fines
- $21,294
- Number of fines
- 1
- Number of penalties
- 1
- Payment denials
- 0
Chain
- Chain
- COMPLETE CARE
- Facilities in chain
- 85
- Chain avg overall
- 3.20 / 5
Inspection citations (29)1 immediate jeopardy1 actual harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-05-15 · Health · corrected 2025-06-12
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-05-15 · Health · corrected 2025-04-21
Potential for more than minimal harm
- DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- DF0711Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-01-26 · Health · corrected 2024-02-22
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-01-04 · Health · corrected 2023-12-12
Immediate jeopardy
- GF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-07-13 · Health · corrected 2023-08-21
Actual harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2023-07-13 · Health · corrected 2023-08-21
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2021-08-31 · Health · corrected 2021-10-01
Potential for more than minimal harm
- EF0695Provide safe and appropriate respiratory care for a resident when needed.2021-08-31 · Health · corrected 2021-10-01
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2021-08-31 · Health · corrected 2021-10-01
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2021-08-31 · Health · corrected 2021-10-01
Potential for more than minimal harm
- EF0908Keep all essential equipment working safely.2021-08-31 · Health · corrected 2021-10-01
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2019-04-30 · Health · corrected 2019-06-11
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2019-04-30 · Health · corrected 2019-06-11
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2019-04-30 · Health · corrected 2019-06-11
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2019-04-30 · Health · corrected 2019-06-11
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2019-04-30 · Health · corrected 2019-06-11
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2019-04-30 · Health · corrected 2019-06-11
Potential for more than minimal harm
- DF0808Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.2019-04-30 · Health · corrected 2019-06-11
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2019-04-30 · Health · corrected 2019-06-11
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| PC CT OPCOS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2021-09-01 |
| PC WTA OPCO HOLDCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-09-01 |
| PEACE CAPITAL HOLDINGS LLC (DE) | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-09-01 |
| SMS 2021 TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-09-01 |
| HOCH, ROBERT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-09-01 |
| KOLIANI, LEONARD | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-01-01 |
| LAGANA, KRISTIN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-09-01 |
| SCHMITT, MELISSA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-03-25 |
| TETREAULT, MARNIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-09-01 |
| STEIN, SHALOM | Individual | CORPORATE OFFICER | — | 2021-09-01 |
| WELLTOWER INC | Organization | 5% OR GREATER SECURITY INTEREST | — | 2021-09-01 |
Other facilities in NAUGATUCK
| Name | Overall | Beds |
|---|---|---|
| BEACON BROOK CENTER FOR HEALTH & REHABILITATION | ★☆☆☆☆ | 126 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.