COMPLETE CARE AT FOX HILL
1253 HARTFORD TPKE, VERNON, CT 06066 · CCN 075183
Ratings
- Overall
- ★★☆☆☆ 2
- Health inspection
- ★☆☆☆☆ 1
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 120
- Avg residents/day
- 109.7
- Phone
- 8608750771
Inspection history vs Connecticut & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Connecticut avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-05-22 | 23 | 13.3 | 9.5 | +9.7 worse |
| 2 | 2021-11-19 | 4 | 13.2 | 9.8 | -9.2 better |
| 3 | 2019-07-05 | 13 | 8.6 | 9.3 | +4.4 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 4 |
| Quality of life and care | 6 |
| Resident assessment and care planning | 4 |
| Nursing and physician services | 1 |
| Resident rights | 4 |
| Nutrition and dietary | 1 |
| Pharmacy service | 1 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.29 | 23.4% |
| RN staffing (reported) | 0.58 | 40.0% |
| Total nurse staffing (adjusted) | 3.11 | — |
Fines & penalties
- Total fines
- $25,449
- Number of fines
- 2
- Number of penalties
- 2
- Payment denials
- 0
Chain
- Chain
- COMPLETE CARE
- Facilities in chain
- 85
- Chain avg overall
- 3.20 / 5
Inspection citations (40)1 immediate jeopardy1 actual harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2025-11-26 · Health
Potential for more than minimal harm
- DF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-04-29 · Health · corrected 2025-05-19
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-04-29 · Health · corrected 2025-05-19
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-03-04 · Health · corrected 2025-03-28
Potential for more than minimal harm
- EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- EF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2024-05-22 · Health · corrected 2024-07-03
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-04-26 · Health · corrected 2024-06-07
Potential for more than minimal harm
- JF0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.2024-02-29 · Health · corrected 2024-02-29
Immediate jeopardy
- DF0602Protect each resident from the wrongful use of the resident's belongings or money.2024-02-01 · Health · corrected 2023-12-18
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-07-12 · Health · corrected 2023-08-21
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-07-12 · Health · corrected 2023-06-15
Actual harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2023-07-12 · Health · corrected 2023-08-21
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2021-11-19 · Health · corrected 2021-12-30
Potential for more than minimal harm
- DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2021-11-19 · Health · corrected 2021-12-30
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2021-11-19 · Health · corrected 2021-12-30
Potential for more than minimal harm
- EF0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.2019-07-05 · Health · corrected 2019-08-16
Potential for more than minimal harm
- EF0638Assure that each resident’s assessment is updated at least once every 3 months.2019-07-05 · Health · corrected 2019-08-16
Potential for more than minimal harm
- BF0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.2019-07-05 · Health · corrected 2019-08-16
Potential for minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2019-07-05 · Health · corrected 2019-08-16
Potential for more than minimal harm
- EF0679Provide activities to meet all resident's needs.2019-07-05 · Health · corrected 2019-08-16
Potential for more than minimal harm
- DF0760Ensure that residents are free from significant medication errors.2019-07-05 · Health · corrected 2019-08-16
Potential for more than minimal harm
- EF0791Provide or obtain dental services for each resident.2019-07-05 · Health · corrected 2019-08-16
Potential for more than minimal harm
- EF0908Keep all essential equipment working safely.2019-07-05 · Health · corrected 2019-08-16
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| PC GEN CT OPCO HOLDCO LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2022-11-15 |
| PC GEN CT OPCO TOPCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-11-15 |
| PC GEN CT TOPCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-11-15 |
| PEACE CAPITAL HOLDINGS LLC (DE) | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-11-15 |
| SMS 2021 TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-11-15 |
| GALLAGHER, JAMES | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-11-15 |
| HILLIARD, JEFF | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-11-15 |
| HOCH, ROBERT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-11-15 |
| LAGANA, KRISTIN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-11-15 |
| TETREAULT, MARNIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-11-15 |
| STEIN, SHALOM | Individual | CORPORATE OFFICER | — | 2022-11-15 |
Other facilities in VERNON
| Name | Overall | Beds |
|---|---|---|
| VERNON REHABILITATION AND HEALTHCARE CENTER | ★★★★★ | 120 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.