CRYSTAL COVE CARE CENTER
1445 SUPERIOR AVENUE, NEWPORT BEACH, CA 92663 · CCN 055929
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★★★☆ 4
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- For profit - Limited Liability company
- Certified beds
- 96
- Avg residents/day
- 86.1
- Phone
- 9495153930
Inspection history vs California & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | California avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-02-24 | 28 | 15.6 | 9.5 | +12.4 worse |
| 2 | 2023-08-21 | 30 | 17.4 | 9.8 | +12.6 worse |
| 3 | 2021-06-08 | 22 | 17.1 | 9.3 | +4.9 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 8 |
| Resident assessment and care planning | 3 |
| Nursing and physician services | 2 |
| Resident rights | 4 |
| Nutrition and dietary | 1 |
| Pharmacy service | 6 |
| Environmental | 1 |
| Infection control | 3 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.13 | 61.4% |
| RN staffing (reported) | 0.43 | 60.0% |
| Total nurse staffing (adjusted) | 3.58 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- PACS GROUP
- Facilities in chain
- 264
- Chain avg overall
- 2.90 / 5
Inspection citations (80)
- DF0880Provide and implement an infection prevention and control program.2025-12-23 · Health · corrected 2026-01-06
Potential for more than minimal harm
- BF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-10-14 · Health · corrected 2025-10-30
Potential for minimal harm
- BF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-10-14 · Health · corrected 2025-10-30
Potential for minimal harm
- BF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-10-14 · Health · corrected 2025-10-30
Potential for minimal harm
- BF0880Provide and implement an infection prevention and control program.2025-10-14 · Health · corrected 2025-10-30
Potential for minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2025-07-15 · Health · corrected 2025-08-01
Potential for more than minimal harm
- BF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-06-12 · Health · corrected 2025-06-30
Potential for minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-06-12 · Health · corrected 2025-06-30
Potential for more than minimal harm
- BF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-06-12 · Health · corrected 2025-06-30
Potential for minimal harm
- BF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2025-03-13 · Health · corrected 2025-03-28
Potential for minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- BF0583Keep residents' personal and medical records private and confidential.2025-02-24 · Health · corrected 2025-03-14
Potential for minimal harm
- BF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-02-24 · Health · corrected 2025-03-14
Potential for minimal harm
- BF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2025-02-24 · Health · corrected 2025-03-14
Potential for minimal harm
- BF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-02-24 · Health · corrected 2025-03-14
Potential for minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- BF0730Observe each nurse aide's job performance and give regular training.2025-02-24 · Health · corrected 2025-03-14
Potential for minimal harm
- DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2025-02-24 · Health · corrected 2025-03-14
Potential for more than minimal harm
- BF0908Keep all essential equipment working safely.2025-02-24 · Health · corrected 2025-03-14
Potential for minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-07-25 · Health · corrected 2024-08-08
Potential for more than minimal harm
- DF0790Provide routine and 24-hour emergency dental care for each resident.2024-07-25 · Health · corrected 2024-08-08
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2023-12-07 · Health · corrected 2023-12-30
Potential for more than minimal harm
- DF0660Plan the resident's discharge to meet the resident's goals and needs.2023-11-30 · Health · corrected 2023-12-29
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-11-30 · Health · corrected 2023-12-29
Potential for more than minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2023-11-30 · Health · corrected 2023-12-29
Potential for more than minimal harm
- DF0760Ensure that residents are free from significant medication errors.2023-11-30 · Health · corrected 2023-12-29
Potential for more than minimal harm
- DF0770Provide timely, quality laboratory services/tests to meet the needs of residents.2023-11-30 · Health · corrected 2023-12-29
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-11-30 · Health · corrected 2023-12-29
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- EF0881Implement a program that monitors antibiotic use.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- EF0908Keep all essential equipment working safely.2023-08-21 · Health · corrected 2023-09-20
Potential for more than minimal harm
- DF0559Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.2023-03-15 · Health · corrected 2023-04-15
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-03-15 · Health · corrected 2023-04-15
Potential for more than minimal harm
- DF0790Provide routine and 24-hour emergency dental care for each resident.2023-03-15 · Health · corrected 2023-04-15
Potential for more than minimal harm
- BF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2021-06-08 · Health · corrected 2021-07-02
Potential for minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2021-06-08 · Health · corrected 2021-07-02
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2021-06-08 · Health · corrected 2021-07-02
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2021-06-08 · Health · corrected 2021-07-02
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2021-06-08 · Health · corrected 2021-07-02
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2021-06-08 · Health · corrected 2021-07-02
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2021-06-08 · Health · corrected 2021-07-02
Potential for more than minimal harm
- DF0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.2021-06-08 · Health · corrected 2021-07-02
Potential for more than minimal harm
- DF0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.2021-06-08 · Health · corrected 2021-07-02
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2021-06-08 · Health · corrected 2021-07-02
Potential for more than minimal harm
- BF0814Dispose of garbage and refuse properly.2021-06-08 · Health · corrected 2021-07-02
Potential for minimal harm
- DF0880Provide and implement an infection prevention and control program.2021-06-08 · Health · corrected 2021-07-02
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| PROVIDENCE GROUP NH, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2023-06-30 |
| PACS GROUP, INC. | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2023-06-30 |
| PACS HOLDINGS, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2023-06-30 |
| HANCOCK, MARK | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-11-05 |
| MURRAY, JASON | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-11-05 |
| APT, FREDERICK | Individual | CORPORATE OFFICER | — | 2021-11-05 |
| HANCOCK, MARK | Individual | CORPORATE OFFICER | — | 2021-11-05 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | — | 2024-01-01 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER | — | 2021-11-05 |
| MURRAY, JASON | Individual | CORPORATE OFFICER | — | 2021-11-05 |
| WOLF, SALINA | Individual | CONTRACTED MANAGING EMPLOYEE | — | 2024-01-01 |
| SISCO, MATTHEW | Individual | W-2 MANAGING EMPLOYEE | — | 2023-08-23 |
Other facilities in NEWPORT BEACH
| Name | Overall | Beds |
|---|---|---|
| NEWPORT NURSING AND REHABILITATION CENTER | ★★★★☆ | 59 |
| PELICAN RIDGE POST ACUTE | ★★☆☆☆ | 167 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.